Every 15 minutes
Triage the support queue
Tags, sizes and routes each ticket before a person opens it.
ZendeskMCP
Zendesk agentA calmer queue, every hour.
Each hour it reads the open tickets in Zendesk, groups them by topic and drafts a reply for the easy ones. It posts a queue note to Slack.
Your first signup includes $50 in free credits.
Hourly
Work your Zendesk queue
- Reads
- Open Zendesk tickets
- Grows
- Groups and reply drafts
- Lands in
- Slack
Ask for it once, in plain words.
No flowchart to draw. Describe the job in chat. TulipFarm sets up the agent and its workflow, and shows you both before anything runs.
You
Every hour, read open Zendesk tickets, group them by topic, draft replies for the simple ones and post a queue note in #support.
TulipFarm
I made an agent called Queue helper and an hourly schedule. It reads Zendesk through a Custom MCP connection. Posting to Slack and any ticket reply asks you first. Activate it?
ActivateEdit first
One hour, start to finish.
Every run is saved as an agent task you can open, check and rerun.
- Schedule
Every hour
Run startedStarted - Reads
Open tickets in Zendesk
26 tickets - Writes
Groups by topic, plus replies for simple ones
4 groups, 7 drafts - Checks
Any ticket waiting over 4 hours
3 waiting - Asks first
Post the queue note in Slack
Approved - Posts
Message in Slack
DeliveredCompleted
What lands in Slack.
The queue in four lines, with the old tickets named first.
#supportQueue helper APP · 14:00
Queue: 26 open, 3 waiting over 4 hours
Topics
- Login: 9
- Billing: 7
- Shipping: 6
- Other: 4
Waiting longest
- Ticket #3012, 7 hours.
- Ticket #3015, 5 hours.
- Ticket #3019, 4 hours.
Drafts ready
- 7 replies for simple questions, waiting for your review.
What gets planted.
Three parts you own and can change at any time.
- Agent
Queue helper
Sorts tickets and writes in your support voice.
- Skill
Reply style
Your greeting, sign-off and what never to promise.
- Workflow
Hourly
Reads the queue on a schedule.
Uses
- ZendeskMCPZendesk
- Slack
Add if you use it
Google Sheets- Gmail
It reads quietly. It asks before it acts.
Reads without asking
- Open tickets in Zendesk
- Ticket history
- Your reply style
Asks you first
- Posting to Slack
- Any reply or change on a ticket
It uses your own connections, so it never sees more than you can.
Grow it your way.
Only one group
Limit it to billing or to a single product.
Page the lead
Send a Slack note when a ticket waits too long.
Weekly themes
Add a Friday run that lists the topics that grew.
Questions, answered.
How does the agent reach Zendesk?
Through a Custom MCP connection. Zendesk is not built in. You add its MCP server, choose how to sign in (none, OAuth or API key), and review each tool before an agent can use it.
Does it answer customers?
No. It writes drafts for you. Any reply or ticket change asks you first.
Does it run on each new ticket?
It runs on a schedule, here every hour, and reads what is open.
On request
Draft replies to tickets
Reads the ticket and past answers, then drafts a reply for you to edit.
Weekdays · 8:30
Digest your Intercom chats
Reads recent Intercom conversations and flags what needs a person.
IntercomMCP
Every hour, a shorter queue.
Public beta, open to everyone. Your first signup includes $50 in free credits.