Monthly
Keep your saved replies fresh
Finds answers your team repeats and drafts reusable replies.
Support reply agentStart from a good draft.
Point it at a customer thread. It finds the answer in your docs and past replies, writes a short draft in your voice, and leaves it in Gmail for you to edit.
Your first signup includes $50 in free credits.
On request
Draft replies to tickets
- Reads
- The thread, help docs
- Grows
- One reply draft
- Lands in
- Gmail drafts
Ask for it once, in plain words.
No flowchart to draw. Describe the job in chat. TulipFarm sets up the agent and its workflow, and shows you both before anything runs.
You
Read the latest thread from this customer. Find the answer in our help docs in Confluence and Drive, and write a reply draft in Gmail in our usual tone.
TulipFarm
I made an agent called Reply writer. It reads the thread in Gmail and your help docs in Confluence and Drive. Saving the draft asks you first, and it never sends. Activate it?
ActivateEdit first
One reply, start to finish.
Every run is saved as an agent task you can open, check and rerun.
- Manual
You pick a customer thread
Run startedStarted - Reads
The thread in Gmail
4 messages - Reads
Matching pages in Confluence and Drive
3 pages - Writes
A short reply, using your tone skill
1 draft - Asks first
Save the draft in Gmail
Approved - Saves
Draft in Gmail
Draft readyCompleted
What waits in Gmail.
A draft, not a sent email. It names the page it used so you can check it.
Draft- To
- The customer
- Subject
- Re: Export is greyed out
Hi, thanks for the details. The export button is off when a report has no rows in the date range you chose.
Try widening the dates, then choose Export again. The steps are in our help page called Exporting reports.
If it is still greyed out, send me a screenshot and I will look at it today.
What gets planted.
Three parts you own and can change at any time.
- Agent
Reply writer
Finds the answer and writes the draft.
- Skill
Our tone
Greeting, length and how you sign off.
- Files
Help docs
The pages it may quote from.
Uses
- Gmail
- Google Drive
- Confluence
Add if you use it
- ZendeskMCPZendesk
Notion
Slack
It reads quietly. It asks before it acts.
Reads without asking
- The customer thread
- Your help pages
- Your past replies on the topic
Asks you first
- Saving a draft in Gmail
- Sending any email
- Editing any help page
It uses your own connections, so it never sees more than you can.
Grow it your way.
Say when it is unsure
If no page matches, it says so and asks you for the answer.
Match the language
Reply in the language the customer used.
Add the source
End each draft with the help page it relied on, for you to delete.
Questions, answered.
Does it send the reply?
No. It saves a draft in Gmail after you approve. You read it, change it and send it yourself.
What if the docs do not cover the question?
It says it found nothing and leaves a short note for you instead of guessing an answer.
Can it work from my help desk tool?
If the tool has an MCP server, add it as a Custom MCP connection and review its tools. Gmail and the docs already work without it.
Weekly
Turn fixes into help articles
Solved tickets become draft articles in your knowledge base.
ZendeskMCPEvery 15 minutes
Triage the support queue
Tags, sizes and routes each ticket before a person opens it.
ZendeskMCP
Answer faster, in your own words.
Public beta, open to everyone. Your first signup includes $50 in free credits.