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TulipFarm

Support ticket triage agentOpen the queue already sorted.

Every 15 minutes it reads the new tickets, picks a topic and an urgency for each, and suggests who should take it. You approve the tags, then it posts the list to Slack.

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Every 15 minutes

Triage the support queue

Reads
New tickets, shared inbox
Grows
Tags, urgency, owner
Lands in
Zendesk and Slack
ZendeskMCPGmailSlack
Triage the support queue: starts Every 15 minutes, uses Zendesk, Gmail, Slack.

Ask for it once, in plain words.

No flowchart to draw. Describe the job in chat. TulipFarm sets up the agent and its workflow, and shows you both before anything runs.

You

Every 15 minutes, read the new tickets in Zendesk. Give each one a topic and an urgency, say who should take it, and post the list in our support channel.

TulipFarm

I made an agent called Ticket triage and a workflow that runs every 15 minutes. It reads new tickets through your Zendesk Custom MCP connection and the shared Gmail inbox. Changing tags and posting to Slack asks you first. Activate it?

ActivateEdit first

One check of the queue.

Every run is saved as an agent task you can open, check and rerun.

  1. Schedule

    Every 15 minutes

    Run startedStarted
  2. Reads

    Tickets with no tag in Zendesk

    7 new tickets
  3. Checks

    Any ticket marked urgent by your rules

    2 urgent
  4. Writes

    Topic, urgency and a suggested owner for each

    7 suggestions
  5. Asks first

    Apply the tags and post the list to Slack

    Approved
  6. Posts

    Tags in Zendesk, message in Slack

    DeliveredCompleted

What lands in Slack.

One list, urgent first. Each line says what it is and who should take it.

What gets planted.

Three parts you own and can change at any time.

  1. Agent

    Ticket triage

    Reads tickets and suggests a topic, urgency and owner.

  2. Skill

    Triage rules

    Your topics and what counts as urgent.

  3. Workflow

    Every 15 minutes

    Checks the queue on a timer, with your access.

Uses

  • ZendeskMCPZendesk
  • GmailGmail
  • SlackSlack

Add if you use it

  • FreshdeskMCPFreshdesk
  • IntercomMCPIntercom
  • Google SheetsGoogle Sheets

It reads quietly. It asks before it acts.

Reads without asking

  • New and untagged tickets
  • The shared support inbox
  • Your list of topics and owners

Asks you first

  • Changing tags or priority on a ticket
  • Posting to Slack
  • Sending any reply

It uses your own connections, so it never sees more than you can.

Grow it your way.

  • Page on urgent

    Send urgent tickets to a separate channel with a mention.

  • Spot repeat senders

    Flag a customer who wrote in three times this week.

  • Plan by load

    Suggest owners by who has the fewest open tickets.

Questions, answered.

Why is there no trigger for a new ticket?

TulipFarm has no new-email or new-ticket trigger. The agent checks on a schedule instead, here every 15 minutes, and handles whatever is new since the last run.

How does it reach Zendesk?

Through a Custom MCP connection. Zendesk has an MCP server, so you add it, choose how it signs in, and review each tool before the agent can use it.

Will it change my tickets on its own?

No. It only reads until you approve. Tags, priority changes and Slack posts each ask you first.

TulipFarm for customer support

Open the queue already sorted.

Public beta, open to everyone. Your first signup includes $50 in free credits.

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