On request
Draft replies to tickets
Reads the ticket and past answers, then drafts a reply for you to edit.
Help article writerAnswer it once, write it once.
Each week it looks at solved tickets, finds the questions that keep coming back, and drafts a help article for each. The drafts wait in Confluence for you to review.
Your first signup includes $50 in free credits.
Weekly
Turn fixes into help articles
- Reads
- Solved tickets
- Grows
- Draft help articles
- Lands in
- Confluence
Ask for it once, in plain words.
No flowchart to draw. Describe the job in chat. TulipFarm sets up the agent and its workflow, and shows you both before anything runs.
You
Every Monday, read last week's solved tickets. For any question we answered three or more times, write a help article draft and save it in Confluence.
TulipFarm
I made an agent called Article writer and a weekly workflow. It reads solved tickets through your Zendesk Custom MCP connection and checks Confluence for pages that already exist. Saving drafts asks you first. Activate it?
ActivateEdit first
One week of tickets.
Every run is saved as an agent task you can open, check and rerun.
- Schedule
Mondays at 9:00
Run startedStarted - Reads
Solved tickets from the last 7 days
64 tickets - Checks
Questions asked 3 or more times with no page yet
3 topics - Writes
A draft article per topic, using your style skill
3 drafts - Asks first
Create the pages in Confluence
Approved - Creates
Draft pages in Confluence
3 pagesCompleted
What lands in Confluence.
A draft with steps and a short intro, marked as draft, for a person to check.
ConfluenceDraft · Reset your password
Before you start
- You need access to the email on your account.
Steps
- 1. Choose Forgot password on the sign-in page.
- 2. Open the email we send you.
- 3. Pick a new password.
Still stuck?
- Contact support and tell us the email on your account.
What gets planted.
Three parts you own and can change at any time.
- Agent
Article writer
Spots repeat questions and drafts the page.
- Skill
Article style
Your headings, tone and length.
- Workflow
Mondays 9:00
Runs once a week with your access.
Uses
- ZendeskMCPZendesk
- Confluence
- Google Docs
Add if you use it
Notion- Google Drive
Slack
It reads quietly. It asks before it acts.
Reads without asking
- Solved tickets from the last week
- Pages that already exist in Confluence
Asks you first
- Creating a page in Confluence
- Posting to Slack
- Changing an existing page
It uses your own connections, so it never sees more than you can.
Grow it your way.
Update, not just add
Suggest edits to an old page when the steps have changed.
Tell the team
Post the new drafts to a channel so someone claims each review.
Draft in Docs first
Save to Google Docs when you want a second pair of eyes before Confluence.
Questions, answered.
Does it publish articles on its own?
No. It saves drafts after you approve. A person reads each one and publishes it.
How does it read my tickets?
Through a Custom MCP connection to your help desk. You review each tool before the agent can use it.
Can it avoid duplicates?
Yes. Its instructions tell it to search Confluence first and skip a topic that already has a page.
Fridays · 15:00
Find the problems that keep coming back
Groups tickets by cause and shows what to fix first.
ZendeskMCP
Monthly
Keep your saved replies fresh
Finds answers your team repeats and drafts reusable replies.
Every fix, written down once.
Public beta, open to everyone. Your first signup includes $50 in free credits.