Every 30 minutes
Flag tickets before they blow up
Spots angry or stuck tickets and alerts the right person in Slack.
ZendeskMCP
Refund request agentSame policy, every time.
Every hour it reads new refund emails, checks the order against your policy in a sheet, and drafts a reply. It never refunds money. A person decides and acts.
Your first signup includes $50 in free credits.
Every hour
Handle refund requests
- Reads
- Refund emails, order sheet
- Grows
- A decision note and reply draft
- Lands in
- Gmail and Slack
Ask for it once, in plain words.
No flowchart to draw. Describe the job in chat. TulipFarm sets up the agent and its workflow, and shows you both before anything runs.
You
Every hour, read new emails with the refund label. Check the order in my Orders sheet against our refund policy, draft a reply in Gmail, and post the case in Slack for me to decide.
TulipFarm
I made an agent called Refund checker and an hourly workflow. It reads the refund label in Gmail and your Orders sheet. It never issues a refund. Saving drafts and posting to Slack asks you first. Activate it?
ActivateEdit first
One hour of refund requests.
Every run is saved as an agent task you can open, check and rerun.
- Schedule
Every hour
Run startedStarted - Reads
New threads with the refund label in Gmail
3 requests - Reads
Matching orders in the Orders sheet
3 orders found - Checks
Order is inside the refund window in your policy
2 inside, 1 outside - Asks first
Save the reply drafts and post the cases to Slack
Approved - Saves
Drafts in Gmail, cases in Slack
3 casesCompleted
What lands in Slack.
Each case has the order, the policy check and a suggested answer. You make the call.
#refundsRefund checker APP · 10:00
3 refund requests
Order #1042 · inside the window
- Bought 9 days ago. Policy allows 30.
- Suggest: approve. Reply draft is in Gmail.
Order #1051 · outside the window
- Bought 41 days ago. Policy allows 30.
- Suggest: decline with a kind note, or make an exception.
What gets planted.
Three parts you own and can change at any time.
- Agent
Refund checker
Reads the request and checks the policy.
- Skill
Refund policy
Your window, limits and wording.
- Workflow
Every hour
Checks the refund label each hour.
Uses
- Gmail
- Google Sheets
- Slack
Add if you use it
- StripeMCPStripe
MCPShopify- ZendeskMCPZendesk
It reads quietly. It asks before it acts.
Reads without asking
- Emails with the refund label
- Your Orders sheet
- Your refund policy
Asks you first
- Saving a reply draft in Gmail
- Posting to Slack
- Any change to an order
It uses your own connections, so it never sees more than you can.
Grow it your way.
Set a limit
Send anything above an amount you pick to a manager.
Check payments too
Add Stripe through a Custom MCP connection to see the charge.
Log every case
Add each decision to a table for a monthly review.
Questions, answered.
Does it issue refunds?
No. It reads, checks the policy and drafts. A person issues any refund in your payment tool.
What if the order is not in the sheet?
It says so in the case note and does not guess. You can ask the customer for the order number.
Can it see Stripe or Shopify?
Yes, through a Custom MCP connection. You review each tool first, and read-only tools are the safest start.
On request
Draft replies to tickets
Reads the ticket and past answers, then drafts a reply for you to edit.
Every 15 minutes
Triage the support queue
Tags, sizes and routes each ticket before a person opens it.
ZendeskMCP
Fair answers, every time.
Public beta, open to everyone. Your first signup includes $50 in free credits.