Freshservice and TulipFarm, line by line
Freshservice covers incident, change and asset management. TulipFarm covers business records and workflows. Each row cites the vendor’s own pages.
TulipFarmvs
Feature comparison
Freshservice’s column comes from Freshworks’ own site and support articles. “Not published” means Freshworks doesn’t say, not that the feature is missing.
| Feature | TulipFarm | Freshservice |
|---|---|---|
| Workspace and data | ||
| Tables for business records | YesField rules for type, required, choices and unique | YesCustom objects that workflows read |
| Import CSV or XLSX into a table | Yes | Not published |
| Incident, problem and change management | No | YesProblem and change management from Pro |
| IT asset management | No | YesITAM package with asset units |
| Agents | ||
| AI agent for employee requests | PartialAnswers @mentions in Slack channels you grant | YesEnterprise; Slack, Teams, email and the portal |
| Saved agents with reusable skills | Yes | Not published |
| Agents on a schedule | YesUp to once an hour | Not published |
| Agent asks before acting | YesShows the exact change, on the actions you pick | Not published |
| Automation and approvals | ||
| Workflow editor | YesOne trigger, then ordered steps | YesWorkflow Automator on all four plans |
| Approvals in a workflow | YesA run waits up to 30 days for a teammate | YesMulti-approval workflows on all four plans |
| Code steps | YesJavaScript or Python in a workflow step | Not published |
| Runs resume after a restart without repeating finished steps | Yes | Not published |
| Actions in third-party apps | PartialSlack, GitHub, Google Workspace, Jira, Confluence and Trello | Yes1,000 to 20,000 orchestration transactions a month, by plan |
| Integrations | ||
| App marketplace | PartialBuilt-in connections to six apps, plus workspace MCP servers | YesMarketplace on all four plans |
| MCP | PartialA manager reviews and enables each tool | YesConnects AI agents and tools through MCP |
| Slack and Microsoft Teams | PartialSlack only: mention an agent in a channel; no Microsoft Teams | YesServiceBot on Microsoft Teams and Slack |
| Security and deployment | ||
| Single sign-on | NoSign in with Google or an email link | YesAll four plans |
| Audit logs | PartialRecords who changed memberships; no audit export | YesEnterprise plan |
| SOC 2 Type 2 | No | YesFreshworks report, on request |
| Personal chats hidden from admins | Yes | Not published |
| Run in your own cloud | PartialOpen source (AGPL v3.0); self-hosting is unsupported | Not published |
Pricing
Freshservice charges per IT agent, plus $29 for Freddy AI Copilot; TulipFarm spends credits. Checked 20 October 2026.
TulipFarm
$50 free
In credits on your first signup. Paid plans aren’t public yet; see the pricing page.
Freshservice
$19 a month
Per agent a month for Starter, billed yearly, after a 14-day free trial. Growth is $49, Pro $99, Enterprise custom.
freshworks.com/freshservice/pricingWhere TulipFarm differs
Four differences that show up when the work is paper stock and orders rather than laptops and incidents, each with a note on Freshservice.
Business records, not IT assets
TulipFarm
Stock and orders live in built-in tables, and a required field stops a half-filled row from saving.
See TablesHow Freshservice handles it
Reader nodes pull records from custom objects into workflow conditions, beside tickets and assets.
support.freshservice.com/support/solutions/articles/232139-create-workflows-using-workflow-automatorThe approver sees the exact change
TulipFarm
On the actions you pick, the agent shows the old and new values and waits for a person’s OK.
See AgentsHow Freshservice handles it
Workflow Automator sends approval emails, such as to a reporting manager, then branches on the answer.
support.freshservice.com/support/solutions/articles/232139-create-workflows-using-workflow-automatorAgents for the work you define
TulipFarm
Saved agents follow your skills, run as often as once an hour, and ask before the actions you pick.
See AgentsHow Freshservice handles it
Freddy AI Agent answers employees in Slack, Microsoft Teams, email and the portal, on the Enterprise plan.
support.freshservice.com/support/solutions/articles/50000010306-freddy-ai-agent-overviewStock checks on a timer, with a code step
TulipFarm
A workflow can run every few minutes, total stock in a Python step, then wait up to 30 days for a teammate.
See WorkflowsHow Freshservice handles it
Orchestration lets workflows call actions in third-party apps, with a monthly transaction allowance per plan.
freshworks.com/freshservice/pricing
When to stay with Freshservice
Freshservice is the better choice if any of these sound like your team.
- You run IT on ITIL processes
- Freshservice covers incidents, problems, changes and releases. TulipFarm has no IT service management.
- You track hardware and software assets
- Freshservice has IT asset management and a CMDB. TulipFarm doesn’t discover or track devices.
- Employees ask for help in Teams
- Freshservice ServiceBot works in Microsoft Teams and Slack, with a self-service portal and service catalog.
- You need SSO on every plan
- Freshservice includes SSO on all four plans, with audit logs on Enterprise and a SOC 2 Type 2 report on request.
Moving business work out of Freshservice
TulipFarm can’t import Freshservice tickets, assets or workflows. Keep Freshservice for IT and move one business job that ended up there.
Find the non-IT job
Pick a request that isn’t really IT, such as reordering paper stock or approving a supplier order.
Bring the records in
Save the records that job uses as CSV or XLSX and import them into a TulipFarm table.
Rebuild the approval
Rebuild the steps as a TulipFarm workflow, and have it wait for the person who approves today.
Run both for one cycle
Compare the results before you switch. Your first signup includes $50 in free credits.
Questions about TulipFarm and Freshservice
Is TulipFarm a Freshservice alternative?
Not for IT service management. TulipFarm has no incident, problem or change management, asset tracking, SLAs or service portal. It’s an alternative for business work that has ended up in an IT desk, such as stock or supplier approvals, run on shared records with agents and workflows.
What is the difference between Freshservice and Freshdesk?
Both are Freshworks products. Freshservice is for IT and employee service: incidents, assets and changes. Freshdesk is for customer support: tickets, a customer portal and SLAs. TulipFarm replaces neither; it runs your team’s records, agents and workflows.
Can TulipFarm run approval workflows like Freshservice?
Yes, for business records. A TulipFarm workflow can wait up to 30 days for a teammate and resumes after a restart without repeating finished steps. On the actions you pick, an agent shows the exact change before a person approves it. Freshservice Workflow Automator runs multi-approval workflows on all four plans.
Does TulipFarm have an AI agent like Freddy AI Agent?
Partly. TulipFarm saved agents follow your skills on shared records and answer @mentions in Slack channels you grant. Freddy AI Agent answers employee requests in Slack, Teams, email and the portal, on the Freshservice Enterprise plan.
When should I just use Freshservice?
Choose Freshservice if you run IT with incident, problem and change management, track assets, or want employees to raise requests in Microsoft Teams. It’s also the better fit if you need SSO and a SOC 2 Type 2 report.
Can I move Freshservice workflows to TulipFarm?
Not automatically. Rebuild one job at a time: import its records from CSV or XLSX into a table, rebuild the steps as a TulipFarm workflow, and run both until you trust the result.
How much does TulipFarm cost compared with Freshservice?
Your first TulipFarm Cloud signup includes $50 in free credits. Paid plans aren’t public yet; see the pricing page to ask for more credits or apply for student, NGO or startup support. Freshservice Starter costs $19 per agent a month billed yearly, Growth $49 and Pro $99.
Take one business job off the IT desk.
Sign up for TulipFarm Cloud and rebuild a stock or supplier approval on shared records. The research preview is open to everyone, and your first signup includes $50 in free credits.
Not sure TulipFarm connects to your tools? Contact us and tell us what your team uses.
Sources
- Freshservice homepagechecked 21 October 2026
- Freshservice pricingchecked 21 October 2026
- Freshworks Trust Centerchecked 20 October 2026
- Create workflows using Workflow Automatorchecked 21 October 2026
- Freddy AI Agent overviewchecked 21 October 2026
- Configuring SSO in Freshservicechecked 21 October 2026
Last reviewed 21 October 2026.